One Spirit Book Club Complaints and Reviews

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One Spirit Book Club
Main address: Member Service Center 61866-6400 Rantoul IL
, , http://www.onespirit.com/pages/nm/help/nm_negOpHelpContactForm.jsp
  • 23+2 mobile complaints
  • $628 claimed losses
  • $25 average
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They did the same to me, charged me for books I didn't want, then when requesting a mailing label they sent it to my email in witch I don't have a printer, 3 months later I'm going round and round telling them I need it mailed to me and they keep sending it to my email.

Sent me book of the month even though I declined them. Charged my credit card over$50. Was told u may have to pay for shipping and processing and it takes 4-6 week to credit it back but it took them 5 seconds to take it out !!! Do not join, I have one more book and I am do !!!! Scam!!!!

  • Feb 04
  • Media
  • Books
  • 1
  • 2

I tried ordering a couple of books in November, it is now February, and I still haven't gotten my books. It started when my shipping zip code got entered wrong and the books got returned to them. I messaged the company to let them know the error, they said it would be fixed and my order would be re-shipped, but it just sat on my account saying "pending". After a month and being busy with the... Read more

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  • Jan 16
  • Newspapers & Magazines
  • Membership Cancellation
  • 8

One Spirit is horrible. Number one phone lines are useless. They send out a cancelled order and when asked to send out prepaided return postage, on three different occasions nothing ever was sent out to give unwanted books back. Cancelled membership but they kept adding late fees for unwanted books. Finally I have sent books back to the Editor in chief and a letter stating that if they didn't... Read more

Was this review helpful? 4 0

  • Jan 14
  • Entertainment
  • Membership Cancellation
  • 8

I have two One Spirit Book Club accounts. I completed my membership requirements long ago. I still receive monthly offers which I deny online. In November I received a shipment from One Spirit that was unwanted. I called customer service. I was sent a mailing label to return the books. I returned them over a month ago yet my account has not been credited for the shipment that was... Read more

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  • Sep 26, 2013
  • Kids
  • Credit Card Cancellation
  • 9

Promised to convert account to billing...broken. Promised to remove credit card, broken and we canceled the card. Repeated attempts for a live call, then chat, then phone calls failed. Emails are a joke. Cannot believe what used to be a good company is now raping customers left and right. Atleast there is this site that provides info so to others will not fall victim.Cannot believe what used to... Read more

Was this review helpful? 1 0

  • Aug 18, 2013
  • Kids
  • Hartford, Connecticut
  • Book Club Customer Service
  • 9

I cannot believe how AWFUL this company is with all the complaints that they have and still do absolutely nothing to correct or really make the customer happy...Your customer service is the worst ever!!!!!!!!!!! Numerous calls, only to be told your call is important to us,please stay on the line.First call during work hours= big mistake 14 minutes on hold,second call 11 minutes...then try from... Read more

Was this review helpful? 3 0

  • Apr 18, 2013
  • Kids
  • Newark, New Jersey
  • Credit Card Charging
  • 1
  • 15

i refused to pay for something i didn't order and now they (one spirit book club )has appeared on my credit report as a delinquent account.what a scam i will never deal with them again buyer beware.so now i have to deal with the hassle. of dealing with the credit reporting agencies . and i don't need one hundred words to express how i feel about this company and the ... Read more

Was this review helpful? 2 0

  • Dec 09, 2012
  • Kids
  • State College, Pennsylvania
  • Membership Cancellation
  • 71

I have tried to cancel my membership in this club to no avail; the books continue coming. The e-mail provider also started marking the communications from them as spam because they came all the time. At first, I just said "okay, I'll let it slide this one time", but but then they kept sending me more and more books... Right now they have charged my credit card $283 for books after I... Read more

Was this review helpful? 4 0

  • Nov 02, 2011
  • Kids
  • Greenville, South Carolina
  • Membership Obligation
  • 2
  • 49

I agree with the perosn before me.... Stay away. They real you in telling you you are under no obligation to buy anything else. Then after 2 years, if you haven't bought anything else they charge your credit card because they say you didn't complete your obligation with them. Hmmmm... talk about a rip off. They will never again get my business. Beside, I can find anything that they offer... Read more

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