One Spirit Book Club Complaints and Reviews

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    • Lack of business ethics1
    • Lack of customer service1

This is a scam!! They will charge you without any notice or contact. The only way you will know that you have been charged is when the debt collector contacts you. Don't trust online book clubs. Your better off going to Amazon, a local store or local library. Add comment

  • Oct 24, 2014
  • Newspapers & Magazines
  • Denver, Colorado
  • Poor Customer Service
  • 67
  • REVIEW RATING 4/5

The phone lines are completely useless and are long distance. If you wait for someone to answer (and nobody ever does) you rack up long distance fees or use minutes on your cell. You have to return the order form by a certain date and if you don't, you get the books anyway. Last month, I got their packet on the 18th, and it was due back on the 20th! Then I get the *** book that I didn't want... Read more

Was this review helpful? 2 1

I have had a good experience with them. If you ask, they will take you off the list to get automatic shipments. Then, just order when you wish. My life is organized through using their Book of Days. I love the quotes in them, and have kept them all to have a record of each year. Add comment

They did the same to me, charged me for books I didn't want, then when requesting a mailing label they sent it to my email in witch I don't have a printer, 3 months later I'm going round and round telling them I need it mailed to me and they keep sending it to my email. Add comment

Sent me book of the month even though I declined them. Charged my credit card over$50. Was told u may have to pay for shipping and processing and it takes 4-6 week to credit it back but it took them 5 seconds to take it out !!! Do not join, I have one more book and I am do !!!! Scam!!!! Add comment

  • Feb 04, 2014
  • Media
  • Books
  • 2
  • 2
  • 49
  • REVIEW RATING 4/5

I tried ordering a couple of books in November, it is now February, and I still haven't gotten my books. It started when my shipping zip code got entered wrong and the books got returned to them. I messaged the company to let them know the error, they said it would be fixed and my order would be re-shipped, but it just sat on my account saying "pending". After a month and being busy with the... Read more

Was this review helpful? 3 0

  • Jan 16, 2014
  • Newspapers & Magazines
  • Membership Cancellation
  • 42
  • REVIEW RATING 4/5

One Spirit is horrible. Number one phone lines are useless. They send out a cancelled order and when asked to send out prepaided return postage, on three different occasions nothing ever was sent out to give unwanted books back. Cancelled membership but they kept adding late fees for unwanted books. Finally I have sent books back to the Editor in chief and a letter stating that if they didn't... Read more

Was this review helpful? 6 0

  • Jan 14, 2014
  • Entertainment
  • Membership Cancellation
  • 34
  • REVIEW RATING 4/5

I have two One Spirit Book Club accounts. I completed my membership requirements long ago. I still receive monthly offers which I deny online. In November I received a shipment from One Spirit that was unwanted. I called customer service. I was sent a mailing label to return the books. I returned them over a month ago yet my account has not been credited for the shipment that was... Read more

Was this review helpful? 3 0

  • Sep 26, 2013
  • Kids
  • Credit Card Cancellation
  • 32
  • REVIEW RATING 2/5

Promised to convert account to billing...broken. Promised to remove credit card, broken and we canceled the card. Repeated attempts for a live call, then chat, then phone calls failed. Emails are a joke. Cannot believe what used to be a good company is now raping customers left and right. Atleast there is this site that provides info so to others will not fall victim.Cannot believe what used to... Read more

Was this review helpful? 2 0

  • Aug 18, 2013
  • Kids
  • Hartford, Connecticut
  • Book Club Customer Service
  • 46
  • REVIEW RATING 4/5

I cannot believe how AWFUL this company is with all the complaints that they have and still do absolutely nothing to correct or really make the customer happy...Your customer service is the worst ever!!!!!!!!!!! Numerous calls, only to be told your call is important to us,please stay on the line.First call during work hours= big mistake 14 minutes on hold,second call 11 minutes...then try from... Read more

Was this review helpful? 4 0
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